Brief Overview As a Staff DevOps Engineer, you will play a key role in strengthening the scalability, reliability, and automation of Amwell’s infrastructure and DevOps platforms. You will help design and evolve cloud systems that enable product teams to deliver software faster, more safely, and with greater operational confidence. This role combines deep hands‑on technical expertise with cross‑team collaboration. You will work closely with engineering, SRE, and platform teams to improve infrastructure automation, observability, and deployment reliability across the organization. You will contribute to technical direction, mentor engineers, and promote best practices that ensure Amwell’s platforms remain resilient, secure, and efficient. Above all, you will help build systems that support reliable product delivery and continuous innovation. Core Responsibilities Design and improve scalable cloud infrastructure that supports high availability and performance. Contribute to the evolution of multi‑region and multi‑account architectures across AWS, GCP, or Azure. Collaborate with SRE and product teams to improve system resiliency, latency, and operational efficiency. Identify potential reliability risks and propose improvements that strengthen platform stability. Qualifications Design, build, and maintain CI/CD pipelines that support reliable and efficient software delivery. Implement Infrastructure as Code practices using tools such as Terraform, Ansible, or similar technologies. Support modern deployment strategies such as blue‑green, canary, and progressive delivery. Continuously improve automation frameworks to reduce operational overhead and improve developer productivity. Implement and enhance observability practices using tools such as Prometheus, Grafana, ELK, or OpenTelemetry. Partner with engineering teams to define and monitor SLIs and SLOs aligned with service reliability goals. Participate in incident response processes and contribute to post‑incident learning and system improvements. Support the development of resilient systems capable of handling production scale workloads. Collaborate with security and platform teams to ensure infrastructure aligns with organizational security standards. Support automation of security and compliance controls within infrastructure and deployment pipelines. Contribute to maintaining compliance with frameworks such as HIPAA and SOC2. Promote secure infrastructure practices across engineering teams. Work with engineering and platform teams to optimize infrastructure performance and cloud resource utilization. Support cost awareness initiatives by helping teams understand and optimize their cloud usage. Implement monitoring and scaling strategies that balance performance and cost efficiency. Benefits Medical Plan Coverage provided by Colmédica Plan Coverage provided by Pan American Hybrid Allowance Additional Paid Time Off Maternity Leave 18 weeks Parental/Paternity Leave 2 mandatory weeks + 4 weeks Mental Health and Resiliency Virtual Second Opinion with the Cleveland Clinic Coverage LinkedIn Learning Rewards and Recognition Service Anniversaries Annual Bonus Referral Program Amwell tuition reimbursement benefit #J-18808-Ljbffr