Job Title QA Engineer About Your Business Area/Department The Hospitality Solutions (HOS) division delivers industry‑leading technology that powers hotel operations, distribution, and connectivity worldwide. Within HOS, the Channel Management & Distribution (CMD) area is responsible for connectivity between hotel systems and hundreds of distribution partners, ensuring reliable, scalable, and high‑quality communication of availability, rates, inventory, reservations, and content across global channels. Summary Of The Role As a QA Engineer within the Hospitality Solutions division, you will join our specialized Americas Quality team responsible for investigating, reproducing, and resolving CMD (Channel Management Distribution) and CDE (Channel Data Exchange) defects raised by customers and internal stakeholders. You will work closely with Product, Development, and Global QA teams to ensure the highest standards of quality across mission‑critical hotel distribution components. This role provides direct support during the Americas time zone, contributing significantly to stability, customer satisfaction, and continuous improvement. Responsibilities Defect Analysis & Troubleshooting Analyze, triage, and reproduce CMD/CDE defects reported by customers, Delivery, or Support teams. Perform functional and technical investigation using API calls, logs, monitoring tools, and system traces. Validate fix proposals and coordinate retests with global engineering teams. Ensure timely response and prioritization of issues impacting customers in North and South America. Quality Assurance & Testing Execute manual and automated tests across CMD components (API, UI, and backend services). Contribute to regression coverage by maintaining and improving existing test suites. Support execution of NRTs (Non‑Regression Tests) and help increase automation stability and quality. Work with developers to reproduce issues, validate patches, and improve defect escape rates. Collaboration & Continuous Improvement Collaborate with Product Owners, Developers, QAEs, and functional experts across global sites. Participate in Quality Community initiatives and knowledge‑sharing forums. Identify process, tooling, or coverage gaps contributing to defects and propose improvements. Maintain clear documentation for test cases, troubleshooting steps, and system behavior in Confluence. Qualifications Technical Skills Experience with API testing (REST), using tools such as Postman or equivalent. Understanding of distributed systems and backend flows. Ability to analyze logs and JSON/XML payloads; basic SQL proficiency. Familiarity with test frameworks (Robot Framework, Python, Java) is a strong asset. Experience with Jenkins, Git, Splunk, or similar monitoring/automation tools. Functional Knowledge Understanding of hotel distribution concepts such as ARI (Availability, Rates, Inventory), shopping flows, reservations, and channel configuration. Experience in defects validation or supporting customer‑reported issues is strongly preferred. Soft Skills Strong analytical and problem‑solving mindset. Ability to work under pressure and manage parallel defect investigations. Excellent communication skills with distributed engineering teams. Curiosity, ownership, and a continuous improvement attitude. Education & Experience Bachelor’s degree in computer science, Engineering, or equivalent experience. 2+ years of experience in Quality Assurance or Software Testing. Experience in travel, hospitality, or complex transactional systems is a plus. Benefits Competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. Hybrid work model at our Bogota office. Professional development through online learning hubs offering technical and soft skills training. Opportunity to work in a diverse and inclusive workplace at a leading travel technology company. EEO Statement Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. #J-18808-Ljbffr