Join to apply for the Customer Service Representative US role at Vantage Specialty Chemicals . Overview The Customer Care Representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and 'white glove' service to delight our customers. Key focus will be promptly entering incoming purchase orders and supporting sales representatives. Additionally, they will follow up on deliveries and inventories, and respond to customers within the service agreements. Work under the guidelines established for the region or Business Unit and actively participate in the search for process improvement in conjunction with the Customer Care Lead and Customer Care Manager. Responsibilities Promptly enter purchase orders to meet or exceed the agreed to service levels. Partner with Customer Care Leads to guarantee Achievement of service level agreements. Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process. Identify gaps in customer care processes and partner with customer experience team to resolve. Ensure actions align with AAT strategy. Escalate issues as they arise in a timely matter to ensure agility and responsiveness. Qualifications 3 years' experience in Customer Service/Care roles. Bachelor's degree required. Knowledge, Skills & Talents Excellent verbal and written communication skills. Strong critical thinking skills, understanding when escalation is necessary. Strong problem-solving and analytical reasoning skills. Ability to work under pressure and successfully handle multiple priorities. Leader in promoting an engaging work environment. Utilizes data (KPIs) to drive business results. Experience working on an international team. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Chemical Manufacturing #J-18808-Ljbffr