Delivery Manager / Technical Program Manager Role Overview We are seeking a process-oriented Delivery Manager focused on operational support for our Infrastructure and Security teams . In this role, you will focus on the internal mechanics of technical delivery, alignment between technical teams, and holding others accountable. In partnership with a Senior Technical Program Manager , you will be responsible for managing the rhythm and outcomes for: Vulnerability remediation Patch facilitation Incident postmortems Project execution and delivery with Technical Operations The ideal candidate is adept at transforming security and incident findings into a repeatable (ideally automated) process for assigning accountability and ensuring technical teams have the data they need to stay on track. Key Responsibilities Project Management ️ Jira / ServiceNow Mastery . Act as the engine for delivering date-based projects mapped to high-visibility initiatives. Ensure clean Jira hygiene, dependencies are mapped, risks are identified and raised quickly, and source of truth documentation is kept up to date. Quarterly Planning . Ensure vertical teams adhere to cadence, outputs, and tactics for commitment ceremonies. Actively participate in ensuring epics and initiatives are accurately represented. Stakeholder Partnership . Hold technical teams accountable for defining scope, impact, metrics, and success criteria. Collaborate with engineering to ensure requirements are clear and actionable. Vulnerability & Patch Operations ⚙️ Vulnerability Tracking . Manage the internal pipeline for vulnerability remediation. Monitor aging tickets, follow up with engineering teams, and ensure mitigations are documented. Patching Lifecycle . Coordinate the end-to-end patching schedule across the enterprise. Ensure awareness of deadlines and track progress against maintenance windows. Risk Reporting . Build and maintain internal dashboards providing a data-driven view of operational health, including vulnerabilities, patching, and incidents. Communicating & Presenting Status Communications . Own internal communications during active operations or maintenance. Deliver clear, concise updates to technical stakeholders on status, risks, and timelines, with content easily consumable by non-technical audiences. Planning & Visibility Support . Contribute to mid-quarter and quarterly planning activities. While presentation delivery is not required, the data provided is critical for Product and Program leadership to gain visibility and buy-in. Project Administration & Process Jira / Confluence / ServiceNow Administration . Serve as the primary administrator for project boards. Ensure tickets are groomed, dependencies are mapped, and Confluence documentation remains accurate and current. Process Improvement . Identify bottlenecks in deployment and task tracking. Recommend workflow automations or template improvements to reduce manual overhead for engineers. Required Qualifications Experience . 3+ years of operational coordination or program management experience within an IT Operations or Enterprise Infrastructure environment. Technical Literacy . Comfortable communicating in the context of IT operations, security vulnerabilities, and incident management. Project Tooling . Advanced proficiency with Jira (sprints, boards, reporting) and ServiceNow (documentation and templates). Operational Discipline . Exceptional organizational skills with a strong attention to detail and deadline management abilities. Communication Skills . Ability to distill complex technical updates into clear, concise internal status reports. #J-18808-Ljbffr