Engativa, Colombia | Posted on 02/23/2026 Country Colombia Job Description Essential Duties (include but not limited to) Support usersconnecting to corporate networks, including assisting and coordinating accessto:LAN services(file, print, and core LAN resources)WAN connectivityCorrect LANsegments / VLAN access (as directed)Provide networkprinter/scanner connectivity support including:DeviceconfigurationIP addressingDirect TCP/IPprinting/output setupProvide warrantyand break/fix support for networked printers and scanners.Create, change,and remove printer configurations and queues based on requests and SLArequirements.Support wirelessconnectivity and end-user network troubleshooting (where applicable).Provide onsite operational andtechnical support to Authorized Users, meeting specified SLAs.Resolve incidents and problemsrelated to EUC equipment (desktops, laptops, monitors, peripherals).Perform reactive troubleshootingto identify root causes, restore service quickly, and reduce repeat incidents.Install, upgrade, configure,repair, and replace EUC hardware and associated peripherals.Provide software break/fix,reinstallation, and remediation support for end users.Support non-warranty assetreplacement and coordinate required parts/logistics where applicable.Provide mobile device repair andmaintenance support (where within scope). VIP & Executive Support Provide VIP support for equipmentincluding (but not limited to):Desktop and mobile devicesDisplay screens, video systems,docking stationsWireless networking accessoriesand endpointsSupport usersconnecting to corporate networks, including assisting and coordinating accessto:LAN services(file, print, and core LAN resources)WAN connectivity Documentation, Communication &Reporting Use the problemmanagement/ticketing database to track, update, and close tickets with completenotes.Provide regular, accurate, andtimely feedback on customer requirements and onsite findings.Maintain timely communication withsales, operations, and branch office personnel as required.Communicate technical informationclearly to both technical and non-technical stakeholders. Requirements Experience 4+ years of relevant onsite ITsupport experience (Desktop Support L2 / EUC / Network Support).Technical SkillsInstalling, upgrading, andmigrating to Windows 11Deploying Windows 11 in enterpriseenvironmentsMonitoring and maintaining Windows10 endpointsConfiguring hardware, drivers, andenterprise applications Imaging and migration tools: Imaging: Ghost, MDT (orequivalent)Backup/Migration: USMT (orequivalent)Solid troubleshooting in:Network connectivity, Laptops,desktops, Printers/scanners (local and network), queue creation, TCP/IPprinting Language Able to communicate effectively inEnglish + local language (written and spoken), minimum B2. #J-18808-Ljbffr