Job Summary The Customer Service Representative serves as a primary point of contact for existing clients, providing case status updates, collecting required documentation, and addressing client concerns. This role acts as a liaison between clients and internal teams while delivering exceptional customer service in a fast‑paced environment. Key Responsibilities Answer inbound client calls regarding case status and general inquiries. Collect outstanding documents required to service client accounts. Act as a liaison between clients and assigned specialists. Resolve client concerns and elevate issues when necessary. Prioritize workload and manage multiple client interactions throughout the day. Maintain accurate notes and records in company systems. Deliver excellent customer service with a focus on first‑call resolution. Perform additional duties as assigned. Qualifications Required C2 English proficiency (written and verbal). Strong verbal and written communication skills. Ability to type at least 35 WPM. Proficiency with Microsoft Office and business software applications. Strong customer service orientation. Ability to work in a fast‑paced environment. Strong problem‑solving and multitasking skills. Preferred 2+ years of customer service, call center, client support, or account support experience. Neutral accent preferred. #J-18808-Ljbffr
Customer Service Representative
MICROSOURCING
Bogotá, Bogotá
Publicado hace 11 días
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