Our client is a globally connected technology organization offering cloud‑based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance‑ready systems, and localized support to help businesses expand internationally. Responsibilities Complex Incident Management: Act as the final escalation point for L1 issues. Lead troubleshooting of high‑priority (P0/P1) incidents involving complex hybrid cloud architectures. Product & Engineering Synergy: Provide deep‑dive technical insights to R&D teams, influence product roadmap by identifying systemic architectural flaws and proposing optimization solutions. Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA), design high‑availability (HA) and disaster recovery (DR) strategies. Knowledge Empowerment: Create and maintain high‑quality technical documentation, troubleshooting playbooks, and internal Knowledge Base (KB) articles to improve the team’s technical capability. Requirements 3‑5+ years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture. Proven track record supporting Fortune 500 or large‑scale enterprise customers. Demonstrated ability to lead complex cloud migration projects or large‑scale system‑troubleshooting under high pressure. Certification (Highly Preferred): Alibaba Cloud ACP (Professional) or ACE (Expert) level; equivalent certifications such as AWS Professional/Specialty, Azure Solutions Architect, or Google Cloud Professional Architect. Working Skills Requirement Infrastructure Mastery Deep understanding of Linux/Windows kernel tuning and performance optimization. Advanced Networking Expert knowledge in VPC, BGP, VPN, Express Connect (Direct Connect), and SD‑WAN. Ability to analyze packet loss/latency using tools like Wireshark/Tcpdump at a professional level. Database & Big Data Performance tuning and migration for at least two engines (e.g., MySQL and Redis/MongoDB). Cloud‑Native & Modern Tech Proficiency in Containerization (Docker/Kubernetes) and Microservices. Hands‑on experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Automation & Scripting Strong ability to automate repetitive tasks using Python, Go, or Shell to improve support efficiency (SRE mindset). Soft Skills (The Senior Edge) Crisis Communication: Ability to remain calm and communicate effectively with customer CTOs/IT Directors during major outages. Analytical Thinking: Strong logical reasoning to perform complex Root Cause Analysis (RCA). Language Requirement Complete Professional Proficiency: English and Spanish/Portuguese. #J-18808-Ljbffr