Bilingual Virtual Assistant - Remote Job (For Pooling) Company: VirtuallyinCredible Careers Hub This is a remote position. Join our team as a Bilingual Virtual Assistant and contribute to our success by providing excellent customer support and experience to our clients. Responsibilities Provide customer support and manage client communications Handle calls and email inquiries Administrative tasks: accounts receivable, accounts payable, work order processing, notices, compliances, lease renewals, document preparation, email management Marketing and Social Media Management Comply with client‑specific Standard Operating Procedures Proactively stay updated with changes in SOPs and guidelines Follow VirtuallyinCredible’s guidelines in daily tasks Represent VirtuallyinCredible’s core values to internal and external stakeholders Provide data and information to the leadership team as required Perform additional services as needed, which may or may not be related to the primary obligations Qualifications & Skills Bilingual: Fluent in English and Spanish High school diploma or equivalent required Excellent verbal and written communication skills Strong organizational and multitasking abilities in a fast‑paced environment Minimum 2 years of Customer Service experience in inbound/outbound US voice accounts Good American accent Ability to manage multiple phone lines and prioritize tasks efficiently High attention to detail and accuracy in record‑keeping Team player with strong problem‑solving skills and customer‑focused mindset Quiet home office work environment Fast and reliable internet connection of at least 10 Mbps with backup available Dependable electricity with backup available Computer RAM: ≥12 GB for Windows, ≥8 GB for Mac Computer Processor: AMD Ryzen 3 2200/i3, Intel 8th gen/i5 and above Operating System: Windows 11 or macOS (Sequoia, Sonoma, Ventura, Tahoe) This is a pooling requisition. We consistently search for talent; once you pass the pre‑onboarding process, our recruitment team will match your skills with our clients. Seniority level: Not Applicable Employment type: Full‑time Job function: Customer Service Referrals increase your chances of interviews at VirtuallyinCredible Careers Hub by 2x. #J-18808-Ljbffr