Client Support Specialist Bogotá, Bogota, Colombia Hybrid Your Mission A Client Support Specialist is a friendly, diligent, and tech-savvy professional with availability during business hours. Client Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry. Key Responsibilities Shifts: 8:00AM-6:00PM EST, 11:00AM-8PM EST Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals. Answer inbound customer service and technical support calls from our customers. Leverage documentation and support resources to perform with precision. Rely on professionalism and tact to resolve occasionally critical or difficult situations. Ensure timely and effective resolution of customer service and payment requests. Identify trends and report them to promote continuous process improvement. Perform any other related tasks deemed essential to the company's success and our customers satisfaction. Qualifications Enjoys working within a team while delivering on accountabilities Values creating high-quality work Executes on well-documented processes and investigates solutions when there is a gap in process documentation Energized by professional skill development and learning opportunities in general Proud of problem-solving ability High school diploma or equivalent Fluent in English & Spanish Working Language English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed. Spanish (written preferred and spoken required) Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. #J-18808-Ljbffr