Job Title: Team Leader, Operations (Aspiring To Be - 100% required) Responsibilities Day‑to‑day supervision of a group of call center associates, including work and attendance monitoring in accordance with organization policy and applicable legal requirements. Effectively coach direct reports on performance on a regular basis to ensure performance metrics are achieved at a minimum weekly. Identify performance‑related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment. Ensure service delivered to customers meets contractual KPIs and financial expectations. Communicate expectations to employees and provide timely updates. Provide subject‑matter expertise in handling escalated customer calls when needed. Conduct team meetings to ensure expedient communication of relevant information and serve as an open forum for input. Schedule and organize team activities. Stay current on internal work processes, policies and procedures. Attend required manager development training. Promote the Concentrix values through behavior, attitude, and advocacy for team members. Qualifications Associate's degree in a related field with 2–4 years of relevant experience (preferred). Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Ability to work well under pressure and follow through on items to completion. Strong written and verbal communication skills. Ability to lead a team in multitasking, prioritization, and meeting timelines on deliverables. Ability to mentor, coach, and provide direction to a team of employees. Willingness to work a flexible schedule. Location: COL Bogota – Mallplaza – Avenida Calle 19 # 28 – 80 Language Requirements: Spanish Time Type: Full time Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr