Overview Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We help over 20,000 businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by leading regional and global investors and is building the financial infrastructure that powers high-performing organizations across the region. Join a fast-paced environment that accelerates your career and supports you to do some of the best work of your life with a passionate, distributed team across the Americas. What you’ll do and who you are is described below. What you'll do We’re looking for a Customer Happiness Associate to support Clara's growing base of B2B customers in Mexico. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara's commitment to excellence. Resolve escalated support issues through email, chat, and phone with empathy and precision. Proactively investigate customer problems and document findings clearly in internal tools. Provide follow-up support to ensure complete resolution and satisfaction. Engage with customers considering cancellation or returns and offer solutions that support retention. Identify trends in customer feedback and propose improvements to product or process. Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction. Use tools like Zendesk, Hubspot, and Google Drive to deliver high-touch, data-informed support. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and Hubspot (or similar CRM) Intermediate English proficiency and full professional fluency in Spanish Strong attention to detail and a high-quality bar for service excellence A calm, empathetic communicator who thrives in dynamic, high-volume environments Comfortable managing multiple tickets or cases simultaneously Nice to haves Professional proficiency in English Experience suggesting operational or product improvements based on customer feedback Interest in automation tools or AI to improve support workflows Why join Clara At Clara, you'll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America. Who we are We’re the leading B2B fintech for spend management in Latin America. Certified as one of the world’s fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup. Passionate about making Latin America more prosperous and competitive. Constantly innovating to build financial infrastructure that enables our customers to thrive. Product-led, high-talent-density culture — designed for builders who raise the bar. Proud of our open, inclusive, and values-driven environment. What we believe in Clarity: We say things clearly, directly, and proactively. Simplicity: We reduce noise to focus on what really matters. Ownership: We take responsibility and never wait to be told. Pride: We build products and experiences we’re proud of. Always Be Changing (ABC): We grow through feedback, risk-taking, and action. Inclusivity: Every voice counts. Everyone contributes to our mission. What we offer Competitive salary and stock options (ESOP) from day one Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) Annual learning budget and internal accelerated development paths High-ownership environment: we move fast, learn fast, and raise the bar — together Smart, ambitious teammates — low ego, high impact Flexible vacation and hybrid work model focused on results If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America. Clara’s Hybrid Policy: Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. We don’t enforce a minimum number of days for most roles, but you’re expected to spend time at the office organically and be at the office most days during ramp-up or when required by your leader. Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Technology, Information and Internet Note: Referrals increase your chances of interviewing at Clara. #J-18808-Ljbffr