Role Summary We are seeking a bilingual, highly skilled and motivated Renewal Specialist to join the Sophos team. As a Renewal Specialist, you will operate the renewal process for our existing customer base, collaborating with cross‑functional teams such as sales, finance, and customer success to ensure successful renewal of customer contracts and maximize revenue opportunities. Ideally, you possess strong people skills, excellent attention to detail, and an understanding of business processes related to customer renewals. Responsibilities Customer Analysis: Analyze customer contracts and product selection related to renewals to determine the best renewal path options. Customer Engagement: Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process. Effectively communicate Sophos renewal offerings. Partner Relationship Management: Maintain positive relationships with our top partners, addressing their inquiries, concerns, and escalations throughout the renewal process. Proactively identify and resolve potential roadblocks to the renewal process. Revenue Optimization: Drive the process of identifying opportunities for upselling, cross‑selling, and expanding customer contracts during the renewal journey; work closely with the sales team to drive revenue growth from existing customers. Process Improvement: Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience. Identify automation opportunities and leverage technology tools to optimize workflows. Collaboration and Communication: Collaborate effectively with cross‑functional teams—including sales, finance, customer success, and product management—to ensure alignment and coordination throughout the renewal process. Clearly communicate renewal status, risks, and opportunities to relevant stakeholders. Qualifications Bilingual in English and Spanish (required). Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles. Experience in Sales, Customer Success, or Renewal Management preferred. Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook. Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross‑functional teams and build relationships with customers. A self‑motivated and proactive approach to tasks, with the ability to work independently and prioritize tasks effectively. Experience in the technology industry or a SaaS‑based organization is highly desirable. Familiarity with contract management processes and legal terminology is a plus. Benefits Sophos operates a remote‑first working model, making remote work the primary option for most employees. Hybrid options may be required for some roles. Innovation and teamwork with a great sense of fun and team spirit. Employee‑led diversity and inclusion networks that build community and provide education and advocacy. Annual charity and fundraising initiatives and volunteer days for employees to support local communities. Global employee sustainability initiatives to reduce our environmental footprint. Global fitness and trivia competitions to keep our bodies and minds sharp. Global wellbeing days for employees to relax and recharge. Monthly wellbeing webinars and training to support employee health and wellbeing. EEO Statement We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. If adjustments could be made to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity and share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy. #J-18808-Ljbffr