We’re Hiring a Training & Quality Supervisor 42 weekly hours Are you passionate about talent development, continuous improvement, and delivering world-class customer experiences? This is your opportunity to lead a high-impact Training & Quality team supporting one of the most iconic global brands. Your Mission As a Training & Quality Supervisor , you will lead and strengthen training and quality strategies to ensure operational excellence. You will have a direct impact on team performance, employee engagement, and client satisfaction across multiple lines of business. Key Responsibilities Lead, coach, and develop a team of Trainers and Quality Evaluators . Design, manage, and maintain training schedules aligned with business needs. Ensure consistency, accuracy, and quality across training and transactional monitoring processes. Analyze performance metrics, identify trends, determine root causes, and lead corrective action plans . Conduct coaching, calibration, and development sessions to drive continuous improvement. Build strong partnerships with Operations, Client, Account Management, and internal stakeholders . Oversee audits, certifications, and compliance with internal and client standards . Lead Training & Quality initiatives and action plans that improve quality, efficiency, and results. Candidate Profile 2–4 years of experience in a Contact Center, Training, and/or Quality environment. Proven experience leading teams and managing multiple priorities. Strong written and verbal communication skills. Proficiency in Microsoft Office . Self-starter with a strong sense of urgency and ability to perform under pressure. Strong coaching, mentoring, and analytical skills. #J-18808-Ljbffr
Training And Quality Supervisor (Bpo Industry)
CONCENTRIX
Remote, Remote
Publicado hace 11 días
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