We're building a talent pool for upcoming projects. If your experience aligns, we'd love to start the conversation now and reconnect as soon as the right opportunity opens up. About Viseven Group Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and Life Science companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company’s solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. With over 700 highly skilled professionals and a global footprint in more than 30 countries, Viseven is well-positioned to serve diverse clientele. Role Overview We are looking for a proactive and responsible Customer Success Manager who will align and organize a cross‑functional team for the specific complex project, acting as the proxy between the client team and internal production teams. Responsibilities Act as a strategic partner to clients, guiding them through digital transformation efforts, sharing market trends, and best practices, and leveraging the entire product and service portfolio to achieve maximum benefits. Offer expert advice on the full portfolio of Viseven products and services, ensuring clients fully understand and utilize these solutions. Oversee initiatives across the portfolio, coordinating with internal teams to ensure successful execution, onboarding new customers, monitoring adoption, staying on track with implementation plans, managing communication, measuring progress, and ensuring customer satisfaction. Drive adoption of platform and ways of working by supporting the onboarding process and providing help, advice, and consultancy to clients in the post‑onboarding period. Identify and scope new opportunities by finding gaps, pain points, and turning them into opportunities; support the Account team during the scoping of qualified opportunities. Perform regular status reviews, measure performance results against agreed KPIs, share feedback with stakeholders, and plug gaps if any. Collaborate with internal teams—including delivery, product, support, and account teams—to ensure a seamless customer experience. Support the Account team in the sales process and development of proposals. Requirements Advanced English (verbal and written) Client‑facing experience Customer onboarding and retention strategies Data analysis and reporting Cross‑functional collaboration Basic project management Sales and upselling techniques Customer feedback collection and analysis Understanding of how the pharma market operates, including production and sales processes Knowledge of typical pharma company operations (structure, sales and marketing, global‑to‑local) Digital expertise in pharma Fundamentals of customer engagement Broad understanding of Viseven’s product and service portfolio In‑depth understanding of specific tools such as briefing/intake forms Basic understanding of digital infrastructure platforms: DAM (e.g., Veeva), CRM (Veeva, Salesforce, IQVIA, etc.), marketing automation (SFMC, Eloqua, etc.) What we provide Competitive Compensation: Regular performance‑based salary and career development reviews. Experienced Team: Join a passionate, experienced team in a friendly atmosphere. Career Growth: Opportunities for professional and career advancement. Paid Time Off: 18 business days per year (20 after two years of service). Sick Leave: 4 business days per year without documentation, 20 with documentation. Family Leave: 3 paid business days for marriage, childbirth, or bereavement. Medical Insurance: Comprehensive coverage. English Courses: Learning opportunities to improve your language skills. Professional Development: Participation in forums and conferences. Corporate Events: Regular team‑building activities and events. Work Environment: Comfortable, fully equipped office with the possibility to work from home. #J-18808-Ljbffr