SendGrid is looking for a WFM Scheduling Analyst 3 to ensure smooth operations in our global contact centers. This role requires expertise in real-time monitoring, staffing optimization, and effective communication with diverse teams. The ideal candidate should have a minimum of four years' experience in a related role, demonstrate strong analytical and critical thinking skills, and have a background in workforce management tools such as NICE or Calabrio. This is a remote position based in Colombia, offering competitive pay and generous benefits. #J-18808-Ljbffr
Remote Real-Time Workforce Scheduler & Analyst
SENDGRID
Remote, Remote
Publicado hace 11 días
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