About the Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra‑city freight, and financial services. About the Team / Role In the Customer Experience (CX) area we are a customer‑centric team that strategically manages the customer’s experience throughout their journey with the company. This position focuses on vendor strategy for the CX team, ensuring the necessary services and tools to operate effectively and delivering value across a global portfolio of vendors. In this Role, You’ll Be... Strategic Vendor Management: Lead the development and execution of global strategies for CX vendors (BPOs, call centers, systems, tools, and carriers) to ensure optimal coverage, cost‑efficiency, and quality. Contract Negotiation: Lead strategic negotiations for complex contracts, developing and enhancing price models and commercial terms to maximize value while ensuring compliance and mitigating risk. Vendor Selection & Governance: Drive the RFI/RFP process to identify, evaluate, and select best‑in‑class vendors based on strict criteria (quality, cost, reliability, innovation). Maintain robust relationships with key global partners. Performance & Recognition: Serve as the primary point of contact for performance escalations and build/manage the “Voice of the Vendor” program to foster a partnership model rather than a transactional one. Cross‑Functional Collaboration: Foster connections with Global Procurement, Legal, and IT teams to leverage synergies, ensure regulatory compliance, and identify cost‑saving opportunities. Data‑Driven Optimization: Define analytical approaches and demand distribution strategies to uncover insights that improve vendor performance and customer experience. Role Qualifications Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field. 5+ years of experience in Vendor Management, Procurement or Strategic Sourcing. Proven experience in cost optimization strategies with vendors. Advanced/fluent English (C1 level or above) for global vendor interaction. Strategic Negotiation & Influence: Advanced ability to apply structured negotiation frameworks and influence stakeholders across different cultures to achieve commercial goals. Project Management: Strong ability to prioritize and manage multiple complex initiatives simultaneously. Global Mindset: Ability to work effectively with remote teams across various time zones and adapt to different cultural business practices. Critical Thinking: Exceptional problem‑solving skills with a focus on customer impact and operational efficiency. Equal Employment Opportunity At DiDi, we believe that our differences are our biggest source of strength. We are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion or beliefs, or any other status protected by applicable laws wherever we operate. #J-18808-Ljbffr