At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Hybrid model (2 days per week at the office) About the role We’re hiring aSenior SRE for aPlatform Engineering team inside NICE/LiveVox. This is abuilder / owner role: you’ll design and evolve the AWS platform foundations that product engineering teams rely on to run services safely and efficiently. This isnot a ticket-queue operations job. We’re looking for someone who enjoys ambiguous problems, makes sound engineering decisions, and builds automation to reduce toil long-term. What you’ll do (Key Responsibilities) Own platform reliability outcomes across AWS: availability, latency, resiliency, and operational readiness. Design and implement platform foundations (IAM, networking, compute, deployment patterns, and guardrails) that enable teams to build safely at scale. Build infrastructure automation using IaC (Terraform) and CI/CD workflows that improve repeatability and reduce manual work. Improve observability and operational maturity (metrics, logs, traces, SLOs, alert design) with a bias toward actionable signals. Partner with engineering teams to improve service design, deployment safety, and runtime behavior through pragmatic reviews and mentoring. Document and standardize platform patterns, runbooks, and decision records so the system gets easier to operate over time. What we’re looking for 5+ years in SRE / Platform Engineering / Infrastructure Engineering (or similar) Strong experience operating services inAWS in production Strong Linux fundamentals and troubleshooting skills (used for engineering judgment, not ticket processing) Experience building automation withInfrastructure as Code (Terraform strongly preferred) Fluency with at least one language used for automation (Python, Go, or similar) Clear written and verbal communication (you can explain complex operational topics without drama or vagueness) Preferred qualifications Experience designing multi-account AWS environments, governance controls, and secure-by-default patterns Deep familiarity with Kubernetes, ECS/Fargate, or other production orchestration platforms Experience withSLO-based reliability , alert tuning, and reducing operational noise Experience mentoring engineers or leading reliability efforts across teams This role is a good fit if you… Can work with incomplete information and still make good decisions Enjoy building “paved roads” (platform standards) that teams can use independently Are curious, self-directed, and comfortable taking ownership without needing constant direction This role is probably not a fit if you… Want a role primarily focused on helpdesk-style support, routine ticket queues, or “keep the servers patched” operations Prefer clearly defined tasks over designing solutions in ambiguous situations Avoid cross-team collaboration, tradeoff conversations, or writing down decisions That’s not a judgment — it’s just not this job. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. #J-18808-Ljbffr