Sobre a Vaga Bogotá / Colômbia. Grande empresa. Presencial. Sênior. Formação necessária. Descrição da Empresa Chinese technology company. Responsabilidades do Cargo Complex Incident Management: Beyond daily consulting, act as the final escalation point for issues. Lead the troubleshooting of high-priority (P0/P1) incidents involving complex hybrid cloud architectures. Product & Engineering Synergy: Not just "tracking" bugs, but providing deep-dive technical insights to R&D teams. Influence the product roadmap by identifying systemic architectural flaws and proposing optimization solutions. Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA). Use diagnostic tools not just to "avoid risks" but to design high-availability (HA) and disaster recovery (DR) strategies. Knowledge Empowerment: Create and maintain high-quality technical documentation, troubleshooting playbooks, and internal Knowledge Base (KB) articles to improve the overall team’s technical capability. Pré-Requisitos Experiência Profissional 3-5+ years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture. Proven Track Record: Experience in supporting Fortune 500 or large-scale enterprise customers. Project Leadership: Demonstrated ability to lead complex cloud migration projects or large-scale system troubleshooting under high pressure. Certificações Alibaba Cloud ACP (Professional) or ACE (Expert) level. Equivalent certifications like AWS Professional/Specialty, Azure Solutions Architect, or Google Cloud Professional Architect. Requisitos de Habilidades Infrastructure Mastery: Deep understanding of Linux/Windows kernel tuning and performance optimization. Advanced Networking: Expert knowledge in VPC, BGP, VPN, Express Connect (Direct Connect), and SD-WAN. Ability to analyze packet loss/latency using Wireshark/Tcpdump. Database & Big Data: Capable of performance tuning and migration for at least two engines (e.g., MySQL and Redis/MongoDB). Cloud-Native & Modern Tech: Proficiency in Containerization (Docker/Kubernetes) and Microservices; Hands-on experience with infrastructure as code tools like Terraform or CloudFormation. Automation & Scripting: Strong ability to automate repetitive tasks using Python, Go, or Shell to improve support efficiency (SRE mindset). #J-18808-Ljbffr