About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market‑leading cloud security company and an award‑winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope, we strive to keep work fun, supportive and interactive. About the position The Technical Project Manager (TPM) for the Americas reports directly to the global PS leader. The TPM will be responsible for working in the Americas technical project management organization, collaborating closely with Sales, Support, and Engineering, anticipating and interpreting internal and external business and regulatory challenges, and recommending best practices to improve products, processes, and services. The role also involves coordinating service delivery, managing activities via the Clean Order Process, ensuring timely completion of deliverables and milestones, communicating and escalating issues, conducting post‑project surveys, securely storing documentation, and managing projects with Netskope Partners. Responsibilities Work in the Americas technical project management organization. Work closely with Sales, Support, and Engineering to ensure customer needs are met. Anticipate and interpret internal/external business and regulatory challenges and recommend best practices to improve products, processes or services. Act independently to determine methods and procedures on new or special assignments. Coordinate service delivery by working in conjunction with the Professional Services Engineers team and our customers. Using the established Clean Order Process, effectively coordinate activities (orders and queries) to ensure completion is within SLAs. Provide clear directions and escalating where necessary. Coordinate the activities of implementation teams to ensure that work order deliverables and timeline, especially the TTL (Time to Live of 90 days), are met. Ensure all agreed timeframes and milestones are met, especially the TTFC (Time to First Customer Contact) and TTFTS (Time to First Technical Session). Communicate, liaise and escalate (where necessary) within Netskope to ensure successful completion of the project. Ensure the completion of the project and the survey response from our customers. Ensure all the project documentation is securely stored online and offline as necessary. Manage projects with Netskope Partners. Job Requirements 3–5 years of experience managing projects and programs in the IT or SaaS industry, preferably in a customer service environment. Ability to work effectively with both technical and non‑technical people. Experience working with Salesforce, Mavelink, PSA tools and Gsuite. Ability to quickly develop strong and open relationships with a service‑mindful approach to customers, partners, and subcontracting vendors. Knowledge of the operations involved in customer service & service delivery. Excellent oral and written communication. Strong planning and organizational skills. Other Requirements Travel required up to 20%. ‘Whatever it takes’ attitude and motivation to complete the job. Self‑motivated. Strong problem‑solving skills. Excellent organizational skills. Ability to work well under pressure, develop an in‑depth knowledge of the customer business, projects, and initiatives. A high degree of commercial awareness with a professional approach and strong work ethic. Ability to manage customer projects as directed liaising across divisions with key internal stakeholders, as well as IT managers and other key stakeholders within the customers’ organization. A goal‑oriented self‑starter with a proven track record in achieving targets needing low‑level management time & attention to perform day‑to‑day responsibilities. Must be team oriented, high energy & high performance with excellent customer service, time management, interpersonal, communication, and computer skills. Must have an attention to detail & solid administrative, reporting, research, analytical, troubleshooting skills. Demonstrate a proactive positive attitude, motivation, ambition and tenacity. Ability to motivate people to produce results and work within both a physical and/or virtual team environment across different cultural boundaries. Awareness of changes within the organization. Ability to demonstrate flexibility in a constantly changing environment. Preferences Experience working with Fortune 500 companies. Prior experience in a hyper‑growth company (a definite plus). Proficiency in Portuguese (a plus). Education Bachelor's degree (BSCS or equivalent) or equivalent work experience. Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. Netskope respects your privacy and is committed to protecting the personal information you share with us. Please refer to Netskope's Privacy Policy for more details. The application window for this position is expected to close within 50 days. #J-18808-Ljbffr