Purpose Contributes to the overall success of the Learning Operations / Learning Solutions / GHR Operation globally, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. All activities are conducted in compliance with governing regulations, internal policies, and procedures. Accountabilities Champions a customer‑focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Serves as first point of contact between employees and various learning teams and business partners to solve employee cases received through ASKHR and keeps up to date on learning processes and policy to ensure cases are addressed accurately. Pulls case‑management reports, identifies trends to find root causes, and proposes approaches to management to minimize inquiries. Seeks opportunities to collaborate within and beyond one’s own department, building an internal network to advance Learning Operation’s goals. Advises Learning COE teams and operations peers on areas of opportunity and proposes solutions to maintain the integrity of LMS content. Possesses deep knowledge of learning programs and a high degree of proficiency working with the learning management system and the case‑management system. Configures learning items in , sets up programs and curriculum following established standards. Understands Learning Operations processes and governance to resolve learning inquiries and issues raised by employees. Supports the lifecycle of the Global Mandatory Learning Programs by solving, escalating, and directing employee inquiries. Helps maintain the HR Solutions Matrix to ensure ASKHR triage process is efficient. Understands how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions. Actively pursues effective and efficient operations of the respective areas in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while ensuring adequacy, adherence to, and effectiveness of day‑to‑day business controls. Champions a high‑performance environment and contributes to an inclusive work environment. Reporting Relationships Primary Manager: Manager, Learning Operations. Direct Reports: N/A. Shared Reports: N/A. Dimensions Supports the Bank’s LMS globally. Acts as an escalation point for ASKHR learning inquiries and LMS‑related inquiries/concerns. Responsible for meeting established SLAs. Serves as a subject matter expert regarding LMS content administration. Systems SuccessFactors/SAP – LMS, Pega, MS Office. Education / Experience English Level B1+ conversational. Writing is a must. Post‑secondary degree or diploma in a technology‑related area. Minimum 1 year of experience with SuccessFactors or another major LMS application is considered an asset. High proficiency with MS Office suites, particularly Excel, Word, and Outlook. Previous experience in learning management system administration and technical support. Strong knowledge of organizational structure and complexity. Strong skills in supporting and troubleshooting online technology. Strong communication skills, both verbal and written. Excellent organization and process definition/management skills. Flexibility to adapt to a variety of tasks, functions, and changing priorities. Working Conditions Work in a standard office‑based environment; non‑standard hours are a common occurrence. Location(s) Colombia: Bogota. #J-18808-Ljbffr