CRM , Hospitality Management , Stakeholder Management About our Client Our client is a dynamic force in the Miami hospitality scene, redefining the standard for luxury short-term rentals and property management. They don’t just manage properties; they curate exceptional experiences for guests and build powerful, profitable partnerships with their international investors. With a growing portfolio of over 300 high-end properties, their success is rooted in a unique fusion of cutting-edge technology, hands-on hospitality, and deep real estate expertise. They are a team of innovators and problem-solvers, driven by a shared commitment to excellence, integrity, and the success of our people and our partners. Role Overview Our client is looking for a strategic and empathetic Owner Relations Manager to become the trusted partner for their property owners. This role is pivotal in translating property performance into owner confidence and long-term loyalty. You will be the central link between their owners and the operational engine of our client, entrusted with not only communicating financial results but also providing strategic counsel to grow their investments. The ideal candidate is a proactive and analytical relationship-builder who thrives on delivering impeccable service and driving mutual success. Your mission will be to ensure every owner feels valued, heard, and confident that their asset is in expert hands. Key Responsibilities Owner Relationship Management Serve as the primary point of contact for all assigned property owners, ensuring consistent, timely, and proactive communication. Build long-term, trust-based relationships focused on transparency, performance, and partnership. Anticipate owner needs and deliver solutions that enhance satisfaction and retention. Performance & Financial Oversight Monitor property performance KPIs including occupancy, revenue, ADR, and profitability. Provide owners with clear monthly reports, performance insights, and actionable recommendations. Collaborate with the Revenue Management and Operations teams to implement optimization strategies. Onboarding & Account Setup Oversee the onboarding of new properties, coordinating with marketing, design, and operations teams. Ensure listings are optimized across all platforms and aligned with market positioning. Support owners with pricing strategies, photos, and marketing readiness. Handle owner concerns with professionalism, empathy, and efficiency. Partner with internal departments to ensure timely and effective solutions to property, maintenance, or guest-related issues. Owner Education & Retention Keep owners informed about performance trends, market dynamics, and new initiatives. Organize periodic update calls and performance reviews to ensure continuous alignment. Develop and implement retention strategies that reinforce trust and loyalty. Work closely with internal teams (Operations, Accounting, Marketing, Revenue) to streamline communication and enhance the owner experience. Identify process improvements and propose system enhancements to strengthen owner relations and reporting. Qualifications Bachelor’s degree in Hospitality Management, Business, Economics, Law, or a related field. 4+ years of proven experience in account management, customer relations, or property management (hospitality or real estate industry preferred). Strong analytical and commercial mindset, able to interpret performance data and communicate actionable insights. Excellent interpersonal and communication skills, with an ability to handle high-level conversations and sensitive topics diplomatically. Experience in sales, negotiation, and stakeholder management. Exceptional attention to detail, organization, and follow-through. Tech-savvy, with experience in CRM systems, property management tools, or reporting platforms. Bilingual English/Spanish. Other languages are a plus. Entrepreneurial and proactive, with a drive to improve systems and owner satisfaction continuously. #J-18808-Ljbffr