Support Consultant - Measurement Applications Location: Bogota, Colombia Work Hours: 8:00AM - 5:00PM Central Standard Time Model of Work: Hybrid Overview As a Support Consultant, you will join a global team delivering exceptional client support. This role is perfect for growth‑focused individuals. You'll hone problem‑solving skills while learning software support best practices in a fast‑paced technical environment. A passion for customer satisfaction and continuous learning is essential. Responsibilities Manage a backlog of customer issues including ticket lifecycle, issue triage, defect documentation, testing, resolution guidance, and ensuring SLA compliance. Collaborate with global cross‑functional teams (products, engineering, etc.) to resolve customer issues. Curate resolved issues into a knowledge base system. Set goals and deadlines, maintaining commitment in the face of obstacles. Provide periodic after‑hours support for critical issues and participate in an on‑call rotation. Other duties as assigned. Core Competencies Strong problem‑solving skills and ability to analyze complex issues promptly. Deliver excellent customer service with initiative, effective written and verbal communication, and urgency. Work effectively with stakeholders; active listening, empathy, conflict resolution, fostering collaboration. Enthusiastic commitment to supporting team members, continuous learning, personal and professional growth. Requirements Bachelor’s degree or higher (preferred in Accounting, Computer Science, Engineering, or similar). Minimum 1 year experience in providing software solution support. Excellent written and verbal communication skills in English. Foundational understanding of SQL or ability to rapidly attain proficiency; ability to analyze data in SQL and read C++ or C# code. Familiarity with IT Service Management tools (Salesforce, ServiceNow, JIRA, ADO). Proficiency in Microsoft Office Suite. Fluent in English and Spanish, both written and verbal. Additional Details Background Check: Successful completion of Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification, Passport/ID validation. Visa Sponsorship: Employment eligibility required; no sponsorship provided; candidate must maintain valid work permits. Professional card or registration in Colombia (if applicable) may be required. Onboarding Medical: Must undergo a medical examination before commencement of employment. Quorum Software is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department. #J-18808-Ljbffr