CUSTOMER SUCCESS MANAGER (GERENTE LEALTAD Y/O FIDELIZACION DEL CLIENTE) GENERALIDADES DEL REQUERIMIENTO Customer success managers, also known as customer success managers (CSM), are executives who support the lead in its transition from potential customer to active user of products or services. Their task is to achieve and consolidate customer loyalty by fostering long-lasting and close relationships with the user. At the same time, their management is focused on meeting the customer's needs over the long term. As a rule, the customer success manager stays with the same customers for as long as he or she works for the company. In doing so, numerous interactions take place, which fosters loyalty. OUR CLIENT: World Leader in Technology for Recharging & Distribution Channel Management 5+ years of leadership in Customer Success/Account Management within SaaS, preferably in support of technology products. English level: at least 8/10 verbal and writing. Education: At least high school degree, higher level education desirable. At least 12 months working as QA in call bilingual centers. Deep Emida platforms operation and configuration knowledge. Advanced Troubleshooting skills. Productivity suite and Web experience. Metrics creation abilities. Capable of managing customer meetings and represent the company in the best interest. Design, implement, improve, and manage improvement plans. Provide training and support as required Schedule flexibility. Receive customer request via inbound/outbound phone calls, emails, chat and tickets for all operations. Manage CS resources including personal and equipment. Give the best to solve customer request in all interactions. Log all support activities in our ticketing system opportunely and accurately. CONDICIONES ESPECIALES COLOMBIA | CO, #J-18808-Ljbffr