Purpose Contributes to the overall success of the Technology Workforce Management – Strategy & Business Operations (OCIO), The Technology Workforce Management team, within the Business Operations and Strategy Execution area, is dedicated to optimizing and strategically planning the technology capacity to meet the evolving needs of the Bank. The team plays a crucial role in supporting strategic programs and providing insights and analytics to ensure that we are equipped to meet our business objectives, to drive performance and support innovation. Accountabilities Facilitate resource‑related inquiries by collaborating directly with hiring managers and senior leadership to manage requirements from intake and validation through to execution, ensuring alignment with internal processes. Run and support the end‑to‑end backend process of strategic programs. Provide analytical and operational support to the Senior Manager, Tech Workforce Management by consolidating, reconciling and reporting resourcing data using tools such as Microsoft Excel, PowerPoint, and Power BI. Conduct in‑depth analysis of headcount and financial data to proactively identify and resolve discrepancies, partner closely with the CIO teams, PPM, Finance, DPMOs, Talent acquisition, HR and productivity to ensure accurate reconciliation of actuals and forecasts, enabling precise headcount reporting for senior leadership. Contribute to process improvements, optimization and automation by working with the team to identify opportunities for change and automation. Act as a valuable partner to our internal stakeholders and clients by providing best‑in‑class customer service. Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decision‑making. Create an environment in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Build a high‑performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team. Lead and drive a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Education / Experience / Other Information Education in Business, Operations, Processes or related field. English proficient - CEFR B1 minimum required. 6 months of IT and/or business industry work experience. Customer‑focused ability to work in a fast‑paced environment with volumes dictated by customer needs. Excellent customer service and strong written/verbal communication. Demonstrated ability to effectively deliver a positive employee experience. Appetite and ability to analyze complex data at a detailed level. Advanced knowledge of the Microsoft Suite. Advanced Excel skills including complex formulas, Pivot Tables and dashboard creation (e.g. dynamic arrays, nested formulas, XLOOKUP, INDEX/MATCH, etc.). Open and receptive to feedback, with a degree of flexibility/adaptability to change. Ability to manage own time effectively, along with ability to prioritize and organize incoming work. Experience in HR, Resource Management and/or Financial Analysis an asset. Nice to Have FI/Banking experience. Previous Scotiabank experience. Experience working with contract management/external vendor processes. Working Conditions Hybrid work in a standard office‑based environment; some non‑standard hours may be required but not often. Location(s): Colombia : Bogota : Bogota #J-18808-Ljbffr