About the Role We’re looking for a hands-on Site Reliability / DevOps Engineer to support critical, customer-facing platforms . In this role, you’ll be responsible for incident management, system reliability, monitoring, and performance optimization across large-scale cloud-based applications. If you enjoy working on live production systems , solving real-world issues, and collaborating with cross-functional teams, this role is for you. What You’ll Be Doing Monitor and ensure availability, performance, and reliability of production systems Lead and participate in incident management, troubleshooting, and RCA Work closely with Development, Product, and third-party partners Use observability tools to detect, analyze, and prevent issues Manage incidents and tasks using Jira and ServiceNow Perform final validation testing on web and mobile applications Contribute to automation, security, and disaster recovery initiatives What We’re Looking For 3+ years of experience supporting large-scale cloud applications (AWS preferred) Hands-on experience with Incident Management / Production Support Strong knowledge of AWS services , especially Lambda / Serverless & API Gateways Experience with Observability tools (Datadog, Grafana, Lumigo, or similar) Good understanding of eCommerce / SaaS systems (Delivery, Loyalty is a plus) Working knowledge of SQL, Linux, Shell scripting, Git Familiarity with GraphQL and networking fundamentals Strong communication skills and ability to work with both technical and non-technical teams Nice to Have Experience with 3rd-party delivery aggregators Exposure to security management or disaster recovery Willingness to grow in automation and programming Why Join Us? Work on high-impact, customer-facing platforms Exposure to modern observability & cloud technologies Collaborative, fast-paced engineering environment Opportunity to grow as an SRE / Infrastructure Engineer #J-18808-Ljbffr