Additionalinformation

Additional Information

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you.

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Companydescription

Company Description

This is an exciting opportunity at an industry leading US $1B+ Global Language Tech Company. This is a HYBRID direct hire role available in Medellín, Colombia or São Paulo, Brazil. You must have a strong C1 English level for this role.

Note that your final salary will be confirmed at the end of the hiring process, based on your professional background and skills/experience noted during the interviews. Our client is an industry leader and one of the world’s largest privately held language and business services companies. Their products and solutions have streamlined international operations with advanced automation, AI, and enterprise level integrations for translation & language services. They’ve helped more than 6000+ companies through professional services, technology platforms, and strategic support in more than 200+ languages. This an exciting opportunity to join an award winning industry leader that has won multiple awards for their fast growth most notably Inc. 5000 fastest growing companies. You'll not only become a part of their amazing growth story, but you'll also gain exposure to various industries such as tech, legal, life sciences, and AI. Company Culture

Our client believes great products are built by empowered teams. Our culture values ownership, collaboration, transparency, and continuous improvement. You will work closely with cross-functional stakeholders and have a direct influence on architectural decisions and long-term platform strategy.

Benefits

• Home-office flexibility
• Hybrid work model
• PTOs
• Weekends Off
• Growth opportunities
• Schedule flexibility

Jobdescription

Job Description

We are looking for a CRM Administration Specialist to support the day-to-day administration, maintenance, and optimization of Salesforce.

This role serves as the primary point of contact for Salesforce users across the organization and is responsible for resolving support requests, maintaining system configurations, managing user access, and ensuring the platform remains reliable, secure, and user-friendly.

The ideal candidate enjoys solving problems, helping end users, and working hands-on within Salesforce while continuing to develop their technical and administrative skills. Responsibilities

Salesforce User Support

• Serve as the primary point of contact for Salesforce support requests and user inquiries.
• Troubleshoot user issues, identify root causes, and provide timely resolutions.
• Escalate complex technical issues to senior Salesforce administrators, developers, or architects when appropriate.

Salesforce Administration

• Create, update, deactivate, and maintain Salesforce user accounts and permissions.
• Manage profiles, permission sets, public groups, queues, and role hierarchies.
• Configure and maintain reports, dashboards, list views, page layouts, custom fields, and objects.
• Support ongoing system configuration and platform enhancements.

Automation & System Maintenance

• Assist with maintaining validation rules, approval processes, flows, and declarative automation.
• Monitor platform performance, system health, and user adoption.
• Identify opportunities to improve processes, usability, and operational efficiency.
• Support testing activities for new Salesforce releases, features, and enhancements.

Release & Change Management

• Support Salesforce release management activities and deployment validation.
• Participate in User Acceptance Testing (UAT) efforts.
• Help ensure successful implementation of system updates and configuration changes.
• Promote Salesforce best practices across the organization.

Qualifications

• 1–5 years of experience administering Salesforce.
• Experience serving as a point of contact for CRM users and support requests.
• Strong troubleshooting and problem-solving abilities.
• Salesforce Administrator Certification (ADM-201).
• Familiarity with: Salesforce Lightning Experience, Reports & Dashboards, User Management, Security & Permissions, Data Management, Flows & Automation, etc.
• Excellent written and verbal English communication skills.
• Experience with Excel, Salesforce Data Loader, CRM systems.
• Experience with the Agile Software Development Life Cycle (SDLC) and Scrum methodology preferred.